Smart rental solution in tokyo

At EPAM Systems Hong Kong, I was responsible for designing the end-to-end experience for a Smart Rental Complex. The project scope encompassed both back-office solutions and client-facing mobile applications.

Tokyo

2021

Consumer

End to end

Product design

design system

branding

Compliance

IOT

Smart devices

ux design

Experience Strategy

UI Design

Figma

Collaborated with Mitsubishi Estate, cross-functional internal teams, and various third-party vendors to integrate ecosystem components, delivering a seamless experience for residents and facility management personnel.

The starting point

The project aimed to define an intelligent rental experience in Tokyo by assessing technology and practical value. Discovery workshops, ideation, journey and service mapping, persona development, and value-versus-feasibility analysis launched the effort.

User research and interviews with Tokyo renters revealed expectations, behaviors, and pain points, refining opportunities and setting the MVP scope.

My role

As Design Lead, I guided the design vision and cross-functional collaboration among designers, developers, the client, and vendors. I led end-to-end UX/UI—research, journey mapping, information architecture, flows, wireframes, and visual design, and set art direction with the client. I ensured design consistency and a cohesive experience across distributed teams in a complex ecosystem.

The process

After discovery, we aligned core priorities with technical constraints from smart-device manufacturers and Yonomi. Guided by these limits, we built a minimal, scalable MVP to showcase the primary experience. We defined information architecture, mapped user flows, began wireframing, and collaborated with the client on visual direction and brand expression.

Extensive iteration and end-user testing integrated feedback, validating assumptions and ensuring solutions met real needs beyond technical limits.

The outcome

The end-to-end Smart Rental MVP established core operations and resident features, enabling incremental smart services. The project taught me to design in a distributed, complex environment. Managing global resources, dispersed teams, and remote research. Success relied on collaboration, organizational support, processes, and regular meetings. It reinforced my belief: exceptional design arises from a supportive environment for collective effort, not individual effort alone.

86% User satisfaction

end to end solution

live app throughout tokyo